product FAQs

popular topics

How do I contact Customer Service?

You can send email to hello@coddleme.com or use the form on the Contact page. You can also call us on 1-866-294-6630, Monday-Friday 8am-5pm Pacific Standard Time.

What is your returns policy

You may return your Coddle purchase within the first 30 days after receipt in accordance with our Return Policy.

How do I care for my couch?

For regular fabric care, we recommend vacuuming on low suction to prevent dust and dirt buildup. Avoid heat or direct sunlight. If necessary, you can clean the fabric with mild soap and water. For stainless steel, we recommend regular dusting and gentle polishing with a soft, non-abrasive rag. Do not use harsh chemicals or abrasive cleaners on any parts, as they can be quite damaging.

Can I finance my purchase?

Yes! Through Bread Pay™, we offer easy and affordable financing options so you can pay for your purchase over time. Learn more about Financing.

Can I read real customer reviews?

Yes! We publish customer reviews here.

Do you sell outside the US?

Sorry, we only ship inside the continental United States.

Can I request a fabric swatch

Please contact Customer Service at hello@coddleme.com to request fabric swatches.

shipping & assembly

How long will it take for my furniture to arrive?

Your new Coddle furniture will typically arrive within 1 to 3 weeks. Everything is shipped directly from our warehouse in Stockton, California.

What is White Glove delivery?

For an additional fee, our agents will bring the furniture into your desired room and set it up for you. Learn more on the Shipping page.

Does the seating require assembly?

Yes, most of our seating requires assembly — but we've made it as easy as possible for each of our products. Please see each product page for details. 

Where can I find assembly instructions?

Coddle assembly instructions are included inside each product box.

How do I plug in and power my couch?

How do I plug in and power on my couch?

How do I operate the Toggle couch?

Converting to Sofa or operating the splitback – Standing at the side of the unit (from bed position), lift the backrest to the desired position and secure it in place by releasing to the sound of a click.

Converting to Lounger – In bed position, lift the backrest upwards slowly until the first click sound is heard.

Converting to Bed – From sofa or lounge position, lift the backrest all the way upwards until the last click is heard (this unlocks the mechanism). Then carefully return the backrest to bed position.

Connect Your Electronics – Unzip the compartment underneath the power strip to pull out the power cord. Insert the power plug into a power socket, then connect your gadgets

still unsure?

Please contact Customer Service at hello@coddleme.com to request fabric swatches.